Managed Services

When software powers your operations, you need it to be reliable.


We properly operate, maintain, upgrade, and improve your software, ensuring it's quality and performance doesn't degrade.

Our Managed Development Offering is:

Technology Agnostic

We can maintain applications that you’ve built or we’ve developed to minimise downtime and maximise reliability

security first

We help you protect your software, identifying and fixing security vulnerabilities in your infrastructure and code

proactive

We don’t just wait for tickets to be logged - we proactively maintain your application, fixing bugs before they impact users

Our Approach

Our unique approach to Managed Services is an ideal blend of ITIL practices grounded in Site Reliability Engineering (SRE) principles developed by Google. SRE is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems, creating scalable and highly reliable software systems.


  • Automated tests are run to identify when any new errors arise
  • Deployments and environment setup are automated using CI/CD and DevOps best practices
  • Security checks are run to identify any vulnerabilities or threats for immediate action


This means that our teams proactively fix issues before they impact any users or customers.

We Cover

  • Security audits & fixes
  • Small enhancements
  • Bug fixes
  • Dependency upgrades
  • Software upgrades
  • Test automation
  • CI/CD pipeline
  • System monitoring
  • Cloud cost monitoring
  • Alert management
  • Incident response

Our Latest Thinking

Demelza Green, Featured on ABC's 'This Working Life' Podcast

January 16, 2025
We are excited to share that our Co-CEO, Demelza Green , was recently a guest on 'This Working Life' , a podcast by the Australian Broadcasting Corporation (ABC) hosted by Lisa Leong . During the episode, Demelza discussed the evolving landscape of hybrid work and how virtual reality (VR) is shaping the future of workplace collaboration. "Recording the podcast was a unique experience," Demelza shared. "I was sitting on a park bench next to the river in Mooloolaba. Despite my mum insisting I've never sounded more Australian, I wonder if listeners can spot my strong Kiwi accent, as I thought it was as strong as ever. It's funny how recording outside can change the sound of your voice." Demelza also responded to Lisa's request for pictures of teams working in VR: "Our team got dressed up and coordinated a round of thumbs-up just for Lisa!"  Listen to the full episode here: Managing Hybrid Work - This Working Life

Demelza Green Wins ARN Innovation Management Excellence Award

November 26, 2024
We are thrilled to announce that Demelza Green , our co-CEO, has been awarded the prestigious ARN Innovation Management Excellence Award at the 2024 ARN Innovation Awards. The ARN Innovation Awards celebrate outstanding achievements in the Australian IT industry, recognising individuals and organisations that drive innovation and contribute significantly to the technology sector. This accolade highlights Demelza's dedication to driving innovation within Patient Zero. "I am incredibly honoured to receive this award," said Demelza. "Innovation is a team effort, and this recognition reflects the hard work and creativity of the entire Patient Zero team."  Congr atulations to Demelza on this well-deserved award!

Hanieh Madad Wins Women in Digital Technical Leader of the Year Award

October 25, 2024
We’re pleased to share that Hanieh Madad, Senior Software Developer and Team Leader at Patient Zero, has been awarded the Women in Digital Technical Leader of the Year. This award recognises Hanieh’s dedication to her craft and her thoughtful approach to leadership within the tech industry. The judges highlighted Hanieh’s exceptional handling of a complex project, noting her skill in managing stakeholders, mentoring junior engineers, and her commitment to community contributions. In her acceptance speech, Hanieh shared, “I wouldn’t be standing here without my amazing team that I have had the privilege of working with. This award is as much theirs as it is mine.” At Patient Zero, Hanieh leads with a balance of technical expertise and thoughtful mentorship. Known for guiding complex projects to success, she consistently supports her team’s growth and development, making this recognition truly fitting. Congratulations, Hanieh, on this achievement and for the positive impact you continue to make.
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