Managed Services

When software powers your operations, you need it to be reliable.


We properly operate, maintain, upgrade, and improve your software, ensuring it's quality and performance doesn't degrade.

Our Managed Development Offering is:

Technology Agnostic

We can maintain applications that you’ve built or we’ve developed to minimise downtime and maximise reliability

security first

We help you protect your software, identifying and fixing security vulnerabilities in your infrastructure and code

proactive

We don’t just wait for tickets to be logged - we proactively maintain your application, fixing bugs before they impact users

Our Approach

Our unique approach to Managed Services is an ideal blend of ITIL practices grounded in Site Reliability Engineering (SRE) principles developed by Google. SRE is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems, creating scalable and highly reliable software systems.


  • Automated tests are run to identify when any new errors arise
  • Deployments and environment setup are automated using CI/CD and DevOps best practices
  • Security checks are run to identify any vulnerabilities or threats for immediate action


This means that our teams proactively fix issues before they impact any users or customers.

We Cover

  • Security audits & fixes
  • Small enhancements
  • Bug fixes
  • Dependency upgrades
  • Software upgrades
  • Test automation
  • CI/CD pipeline
  • System monitoring
  • Cloud cost monitoring
  • Alert management
  • Incident response

Our Latest Thinking

Hanieh Madad Wins Women in Digital Technical Leader of the Year Award

25 Oct, 2024
We’re pleased to share that Hanieh Madad, Senior Software Developer and Team Leader at Patient Zero, has been awarded the Women in Digital Technical Leader of the Year. This award recognises Hanieh’s dedication to her craft and her thoughtful approach to leadership within the tech industry. The judges highlighted Hanieh’s exceptional handling of a complex project, noting her skill in managing stakeholders, mentoring junior engineers, and her commitment to community contributions. In her acceptance speech, Hanieh shared, “I wouldn’t be standing here without my amazing team that I have had the privilege of working with. This award is as much theirs as it is mine.” At Patient Zero, Hanieh leads with a balance of technical expertise and thoughtful mentorship. Known for guiding complex projects to success, she consistently supports her team’s growth and development, making this recognition truly fitting. Congratulations, Hanieh, on this achievement and for the positive impact you continue to make.

ARN Women in ICT Finalists: Bay McGovern, Demelza Green, and Weasley Au

01 Sep, 2024
Congratulations to three of our team members for being selected as finalists in the ARN Women in ICT Awards 2024. Recognised for their achievements and contributions within Patient Zero, our finalists are: Bay McGovern - Shining Star Demelza Green - Innovation Weasley Au - Graduate “This is a stunning display of emerging and established female talent in Australia,” said ARN Editor Julia Talevski. “This year’s finalists have set an extremely high bar and are a source of inspiration for women leading the way in technology — we are proud and privileged to be celebrating each and every one of them.” WIICTA 2024 will honour the channel across eight categories, spanning Innovation, Technical, Entrepreneur, Graduate, Rising Star, Shining Star, Achievement, and DE&I Individual Champion awards. In response to a wealth of standout submissions, specific categories have been divided to best acknowledge and highlight the depth of female talent in the Australian market. The winners will be announced on September 19th at the prestigious event set to take place at Doltone House in Jones Bay Wharf Sydney. For more information on the ARN Women in ICT Awards 2024, visit the official ARN announcement here .

Avoiding Race Conditions and Data Loss When Autosaving in React-Query

By Irina Kudryavtseva • 10 Jun, 2024
Auto-saving is a common feature in many popular web applications like Gmail. Although it is very convenient for users it introduces certain challenges that developers and designers must address to ensure a seamless user experience.  For instance, when implementing an autosave feature, it's crucial to manage user expectations by providing clear feedback about when data is being saved and ensuring that there is no data loss during the save process. When it works, it can make your application feel natural and seamless, but if auto-save breaks (especially without notifying the user) it can destroy the user’s trust in your application. Depending on the chosen technology, state management and app architecture, developers may face different issues with autosaving. But for simplicity of this discussion, let’s say we have a React app which uses react-query for state management, data fetching, caching, and background updates. We also have a number of controlled React components on a page, and every time a user interacts with this page, the same mutation request with a different payload representing the latest “state” that the user has entered or selected is made to update one database entity on the back end.
SHOW MORE
Share by: