Managed Services

When software powers your operations, you need it to be reliable.


We properly operate, maintain, upgrade, and improve your software, ensuring it's quality and performance doesn't degrade.

Our Managed Development Offering is:

Technology Agnostic

We can maintain applications that you’ve built or we’ve developed to minimise downtime and maximise reliability

Security First

We help you protect your software, identifying and fixing security vulnerabilities in your infrastructure and code

Proactive

We don’t just wait for tickets to be logged - we proactively maintain your application, fixing bugs before they impact users

Our Approach

Our unique approach to Managed Services is an ideal blend of ITIL practices grounded in Site Reliability Engineering (SRE) principles developed by Google. SRE is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems, creating scalable and highly reliable software systems.


  • Automated tests are run to identify when any new errors arise
  • Deployments and environment setup are automated using CI/CD and DevOps best practices
  • Security checks are run to identify any vulnerabilities or threats for immediate action


This means that our teams proactively fix issues before they impact any users or customers.

We Cover

  • Security audits & fixes
  • Small enhancements
  • Bug fixes
  • Dependency upgrades
  • Software upgrades
  • Test automation
  • CI/CD pipeline
  • System monitoring
  • Cloud cost monitoring
  • Alert management
  • Incident response

Our Latest Thinking

The AI-Hype Twist I Didn't See Coming: Gartner IT Symposium 2025

By Hanieh Madad • September 29, 2025
At Gartner Gold Coast 2025, everything was about AI — automation, efficiency, disruption, predictions. AI, AI, AI. But in between all that noise, I found myself thinking about how I work, and how I’ve found working at Patient Zero. Some of the things they talked about, like trust, autonomy and team culture, are the things I’ve experienced here.

The Joy of Faking It - Reducing Security Risks in Legacy System Enhancement with Synthetic Data

By Joe Cooney • September 25, 2025
The Joy of Faking It - Reducing Security Risks in Legacy System Enhancement with Synthetic Data
A retro-futuristic illustration depicting two men in lab coats operating a large vintage computer.

Migrating Systems to GPT-5: Tricks and Pitfalls

By Alex Petrakis • August 25, 2025
GPT-5 - the highly anticipated latest version of OpenAI’s hit the streets a few weeks ago. Despite of some breathless commentary from influencers who had been given early access, the eventual release was a bit underwhelming (in a way that only something that would have seemed like science-fiction a few short years ago but now seems passe, can be). Aside from the quality of the model itself, which some people have claimed was more about lowering OpenAI’s costs than delivering a better result, there are some issues that the change to GPT-5 has introduced when integrating it into a product which we thought we should share.
Show More